Delivery Time normally 5-10 workings days unless otherwise stated
Terms & Conditions
These terms and conditions apply to all transactions on this site. Please read them carefully. Whilst we have taken great care to check all specifications, weights, colours, sizes etc we would confirm that these are approximate only and that all our suppliers reserve the right to change and alter specifications, and make improvements, without notice.
Delivery and Payment
We can deliver to any address within the United Kingdom mainland. Carriage is usually charged at £ 10.00 for all orders under £ 99.00 and is free for all orders over £ 99.00.
We accept payment by all major credit/debit cards except American Express. Payments are processed via the Paypal payment system which is deducted on placing your order – you do not require a Paypal account. You may cancel an order at any time prior to despatch of the goods.
Items out of stock
If an item is marked as out of stock it may only be a temporary situation and can still be ordered. Once stock has arrived and we are ready to send your order we will telephone to advise you. If the out of stock item is just one part of a larger order the remainder of the order will be allocated and sent when the complete order is ready. If you wish to have the items that are available sent further postage/courier charges will apply.
Returns and cancellations
As an internet customer the Distance Selling Regulations give you have the right to cancel your order (by letter, fax or email) up to 7 working days following the day after delivery takes place, but you must quote your order number to assist us in identifying your order promptly. You must take reasonable care of the product, and its packaging whilst it is in your possession. Any labels attached either internally or externally to the product must still be attached. Your original order payment will then be refunded as soon as possible (at the latest within 30 working days). Items which have been used will be returned to the purchaser at their expense.
Please note that any items not correctly packaged or not in the original packaging will be subject to a re-packaging charge. This will be calculated on an individual basis.
Please be aware that pushchairs should only be tried indoors to decide whether they are suitable. If used outdoors during this time the cost of new wheels will be deducted from your refund.
In the event that the goods are not as expected or not required and you exercise your cancellation rights the goods must be returned, at your cost, to our store within 14 working days (a working day excludes weekends and bank holidays). Products must be returned complete and unused, in the original packaging and with all accessories. The cost of returning the goods is your responsibility.
If your item is received faulty, has not been used and the packaging was not signed for as damaged, please contact us by telephone or email with pictures and your order details together with details of the fault.
In the event of your product developing a fault after use please telephone or email us with details of the fault together with your order number and contact details. If possible please email a picture of the fault to see if it can be rectified without having to return the product. If we consider the item needs to be returned to us for inspection and it is found that a manufacturing fault has not occurred any costs incurred by us will be charged to the customer.
Faults caused by accident, neglect, or mis-use by the customer or normal wear and tear are not covered. In the event of a non-manufacturing fault the repair and return carriage charge will be at the Purchaser’s expense.
We do not pass details of our customers to any other party. We do not send e-mails to our customers other than what is relevant to a requested order or enquiry. If you have any queries about out terms, please email us at: info firstname.lastname@example.org